Refund policy

Thank you for shopping with us! Because we ship products directly from our global suppliers via Zendrop to keep prices low, we use a specialized return and refund policy. Please review our guidelines below before making a purchase.
1. Order Cancellations & Modifications
Window: You have 24 hours from purchase to request changes.
Process: Email our support team immediately with your order number.
Limitation: Once an order is processed by Zendrop, it cannot be canceled.
    2. Damaged, Defective, or Incorrect Items
    Coverage: We offer 100% free replacements or full refunds for broken, defective, or wrong items.
    Timeframe: Report the issue within 7 days of delivery.
    Proof Required: You must provide clear photos or a short video of the damage.
    Action: Send proof to our support email to initiate a fast reshipment.
      3. Lost or Undelivered Packages
      Tracking: All orders include end-to-end shipping tracking codes.
      Lost Status: If tracking shows no updates for 30 consecutive days, we consider it lost.
      Resolution: We will issue a full refund or send a replacement at no cost.
      Exception: We are not responsible for wrong addresses entered during checkout.
        4. Change of Mind & Sizing Returns
        Policy: We do not accept returns for buyer's remorse or incorrect sizes.
        Reason: Products are manufactured and shipped dynamically through Zendrop automation.
        Advice: Please consult our sizing charts carefully before purchasing.
          5. How Refunds Are Processed
          Method: Approved refunds go directly to your original payment method.
          Timeline: Credits usually appear within 5 to 10 business days.
          Contact: For all inquiries, reach out to us at jeterennin@gmail.com